Public support
Contact FamiForm
Get help with the product, your account, privacy questions, or a FamiForm subscription. Do not send identity documents, passwords, or payment-card details by email.
Support email
support@famiform.com
Typical response
Within two business days
Sensitive data
Share only what support requests
Product and account support
Email support@famiform.com for account access, workspace, document, field, invitation, export, or technical questions.
Include the email address associated with your account and a concise description of the problem. Do not attach identity documents or include saved document numbers unless support specifically requests information through an appropriate secure process.
Billing, cancellation, and refunds
For a FamiForm product problem, contact us first at support@famiform.com.
Paddle is the merchant of record for paid subscriptions. For receipts, payment-method help, subscription management, or refund requests, use paddle.net or the management link in your Paddle purchase email. See our Refund Policy.
Privacy and security
Privacy requests, data-rights requests, and security reports may be sent to support@famiform.com. We may need to verify your identity and authority before acting on a request.
If you believe an account is compromised, state that clearly in the subject line and change the password for the account and its associated email address as soon as possible.
Complaints
Email support@famiform.com with “Complaint” in the subject. Describe the service issue, purchase date if relevant, and the outcome you are requesting. Do not attach identity documents, passwords, or payment-card details.
We normally acknowledge support and complaint messages within two business days. Billing receipts, payment-method issues, and buyer-side refunds may also require Paddle support because Paddle is the merchant of record.
An Arabic summary of the service, pricing, renewal, cancellation, support, and operator information is available on the UAE consumer information page.
Operator
FamiForm is operated by Efren Jan Web Solutions, an establishment registered in the United Arab Emirates. Economic licence CN-6703940, issued by Abu Dhabi Registration Authority (ADRA). FamiForm is available globally, subject to applicable law and service availability.